Managed IT Support in Christchurch, built for 20 to 200 staff
IT support with response times we publish, cybersecurity, governed AI, and a 15-minute call with the founder.
The first and only NZ IT provider certified for both information security and AI governance, as at April 2026.
OxygenIT has supported 100+ New Zealand businesses since 2005, with an 11-second average phone answer, 98% client retention, and ISO 27001 and ISO 42001 certification.
If your business depends on IT and you are tired of slow support, surprise costs, or security you cannot prove, the 15-minute call is the fastest way to find out whether we are a fit.
* Client retention measured across our Canterbury client base (Autotask, 2022-2025).
Your staff are already using AI. ISO 42001 is how we govern it.
- Governance: clear rules for which AI tools your staff can use, and for what.
- Risk: stops client and company data ending up in public AI tools.
- Oversight: a named person stays accountable for every decision AI touches.
Most business owners find out their staff are using AI after it has already happened. Proposals drafted by a chatbot, client files pasted into free tools, nothing signed off by anyone. That is not a productivity story. It is a governance gap.
ISO 42001 is the international standard for managing AI in a business, the same way ISO 27001 is the standard for information security. OxygenIT is the first and only NZ IT provider certified to both, as at April 2026. Our ISO 42001 certification was issued by Compass Assurance Services and is audited independently. In practice it means we govern AI for clients the same way we govern their cyber security: which tools are approved, what data can go into them, who signs off, and how it all stands up under the Privacy Act 2020.
Get the 15-minute AI Readiness Audit
Fifteen minutes, no obligation. Or call 0800 242 206 and ask about AI governance.
Pick the one that cost you the most last year.
- You have called your current IT provider and waited hours for a callback.
- You are not sure your business could pass a cyber insurance questionnaire today.
- You have asked for a simple monthly figure and got a 12-line itemised invoice.
- Your IT provider sold you Copilot licences and called it an AI strategy. That is handing out calculators and calling it maths.
If any of those hit, the 15-minute call is worth it. There is no obligation and no follow-up sequence if it is not a fit.
Our story
Built by Tim Clarkson. Run by the OxygenIT team.
OxygenIT started in Christchurch in 2005, the year Tim Clarkson came home to New Zealand after a decade of enterprise IT work in the UK. He had watched the same pattern repeat: large organisations with structured, accountable IT, and small to mid-sized businesses stuck with whoever picked up the phone. He built OxygenIT to close that gap, with the discipline of enterprise service and the responsiveness of a local team. Twenty years on, the company is ISO 27001 and ISO 42001 certified, runs a sub-11-second average phone answer, holds 98% client retention, and is deliberately structured so it does not depend on any one person, including the founder. The 15-minute call is with Tim personally. The work, after the call, is run by the team he has built.
What you get, and what you keep.
We know how to make your business better, we teach you to run it, and we deliberately do not run it for you.
Managed IT Services
A full IT department for businesses that do not have one, and a strategic partner for businesses that do. Continuous monitoring, patch management, end-user training, and a helpdesk that picks up in under 11 seconds. For smaller businesses we run it. As you grow, we hand the day-to-day back to your team and stay on as the expert you call for leverage.
Cybersecurity (SMB1001 framework)
The six controls that get a New Zealand business insurance-ready: backup, MFA, patch management, email security, DNS filtering, and EDR. ISO 27001 and ISO 42001 certified, independently audited annually. For clients in healthcare, legal, accounting, and any sector handling PII or financial data, the framework is the difference between a questionnaire you can fill in and one you cannot.
Cloud and Infrastructure
Microsoft 365, Azure, secure remote access, device provisioning, and a network designed for the way your team actually works. The ADHD Simple case study is the worked example: 5 days from signed quote to laptops delivered, with Ministry of Health integration and 1-click clinician onboarding built in from day one. We design for your sector, not for a generic template.
IT Strategy (vCIO / vCSO)
A fractional CIO and CSO for businesses that need strategic IT leadership without a full-time hire. Quarterly roadmaps, budget planning, vendor management, and a written security posture your insurer, your bank, and your board can read. The plan is yours, not ours. You own the documentation, the policy, and the decision rights.
Used by 100+ NZ businesses across legal, accounting, engineering, healthcare, construction, professional services, manufacturing, and financial advice.
What it costs
The entry point is $1,275 a month for ten users. Ten users is the minimum.
To start, ten users
| SMB1001 Bronze certification | $525 |
| Remote IT Support, 1 to 10 users | $750 |
| Minimum to start | $1,275 |
Bronze is mandatory. We recommend Silver, and would prefer Gold.
Not included
| After-hours cover | From $1,200 |
After-hours is covered by our United Kingdom team, from $1,200 a month for a team of up to ten. We do not sell 24 x 7 cover. Onsite attendance is excluded on Remote IT Support and charged at $180 an hour, half hour minimum, plus travel time. From Managed IT Support up it is included, at 1 hour per 10 users per month.
NZD excluding GST, priced at August 2026. Full pricing, and what is not covered, is on IT support services.
Proof
Proven, not promised.
A healthcare business came to OxygenIT with no IT in place and two weeks to go live. The team delivered in 5 days, from signed quote to laptops delivered. Most support calls are resolved in 1 to 2 minutes, and the security architecture is built for Ministry of Health-grade data.
"They just take care of the rest."Cameron Houston, CEO, ADHD Simple
Watch Cameron Houston, CEO of ADHD Simple
The response times we contract to
| Priority | What it means | Response | Resolution target |
|---|---|---|---|
| P1, Critical | Full outage. Nobody can work. | 15 minutes | 2 hours |
| P2, High | A site, office or key application down. | 25 minutes | 4 hours |
| P3, Medium | One user cannot work. | 30 minutes | 6 hours |
| Service request | A new user, a new feature, maintenance. | 1 hour | 5 business days |
Almost no IT provider in New Zealand will publish this table. Ask the others for theirs in writing.
Response is when a human starts work, not an auto-reply. Business hours, New Zealand team. Full detail, including the hours we do not cover, is on IT support services.
The 15-minute call.
It is 15 minutes with Tim, by phone or video. Four quick questions first to confirm it is a fit, then a short conversation about your IT, your team, and what would change if support picked up in under 11 seconds. No obligation, no follow-up sequence if it is not the right time.
See if OxygenIT is a fitFour quick questions first. Phone or video, your call.
If it is not a fit, we will tell you on the call.
Backed by our 90 day money-back guarantee. Not happy, no reason required.