Managed IT Support in Christchurch, built for 20 to 200 staff
IT support with response times we publish, cybersecurity, governed AI, and a 15-minute call with the founder.
Or book 15 minutes with Tim · 0800 242 206
First and only NZ IT provider with both, as at May 2026
Average phone answer, support line (2025 Q4 phone logs)
Team of up to ten. NZD excluding GST.
Critical outage, contracted response in business hours
Pick the one that cost you the most last year.
- You have called your current IT provider and waited hours for a callback.
- You are not sure your business could pass a cyber insurance questionnaire today.
- You have asked for a simple monthly figure and got a 12-line itemised invoice.
- Your IT provider sold you Copilot licences and called it an AI strategy. That is handing out calculators and calling it maths.
If any of those hit, the 15-minute call is worth it.
What you get, and what you keep.
Managed IT Services
A full IT department for businesses that do not have one, and a strategic partner for businesses that do. Continuous monitoring, patch management, end-user training, and a helpdesk that picks up in under 11 seconds.
For smaller businesses we run it. As you grow, we hand the day-to-day back to your team and stay on as the specialist you call for strategy, security and the hard problems.
Cloud and Infrastructure
Microsoft 365, Azure, secure remote access, device provisioning, and a network designed for the way your team actually works. We design for your sector, not for a generic template.
Cybersecurity (SMB1001 framework)
The six controls that get a New Zealand business insurance-ready: backup, MFA, patch management, email security, DNS filtering, and EDR. ISO 27001 and ISO 42001 certified, independently audited annually.
For clients in healthcare, legal, accounting, and any sector handling PII or financial data, the framework is the difference between a questionnaire you can fill in and one you cannot.
IT Strategy (vCIO / vCSO / vCISO)
A fractional CIO and CSO for businesses that need strategic IT leadership without a full-time hire. Quarterly roadmaps, budget planning, vendor management, and a written security posture your insurer, your bank, and your board can read.
The plan is yours, not ours. You own the documentation, the policy, and the decision rights.
From $750 a month for up to ten users. SMB1001 is separate. NZD excluding GST, priced in bands set by team size. See every published price
Proof
Proven, not promised.
A healthcare business came to OxygenIT with no IT in place and two weeks to go live. Five days from signed quote to laptops delivered.
“They just take care of the rest.”
Cameron Houston, CEO, ADHD Simple
The response times we contract to
P1 in 15 minutes · P2 in 25 · P3 in 30 Response is a human starting work, not an auto-reply. View the contracted table Full SLA, including hours we do not cover →
| Priority | What it means | Response | Resolution target |
|---|---|---|---|
| P1, Critical | Full outage. Nobody can work. | 15 minutes | 2 hours |
| P2, High | A site, office or key application down. | 25 minutes | 4 hours |
| P3, Medium | One user cannot work. | 30 minutes | 6 hours |
| Service request | A new user, a new feature, maintenance. | 1 hour | 5 business days |
Almost no IT provider in New Zealand will publish this table. Ask the others for theirs in writing.
Response is when a human starts work, not an auto-reply. Business hours, New Zealand team.
The 15-minute call.
It is 15 minutes with Tim, by phone or video. Pick a time that suits, then a short conversation about your IT, your team, and what would change if support picked up in under 11 seconds. No obligation, no follow-up sequence if it is not the right time.
Backed by our 90 day money-back guarantee. Not happy, no reason required.
Quick answers.
What size of business do you work with?
20 to 200 staff. We have clients from 5-person specialist firms to 180-staff multi-site operations.
How fast do you actually answer the phone?
Under 11 seconds on average. The person who picks up is on the OxygenIT team, not a call centre.
How does pricing work?
A clear monthly figure based on staff count and scope, and the figures are published. Managed IT is priced in bands by team size, not by headcount. Managed IT starts from $750 a month for up to ten users. SMB1001 is separate. NZD excluding GST. You get your specific figure on the 15-minute call, with a written quote within 48 hours.
What happens if we are not happy in the first 90 days?
You get your money back, including onboarding. You do not need to give a reason, just notice. The only exclusion is third party product we buy on your behalf, Microsoft licences, hardware and subscriptions. The 90 day money-back guarantee is in the contract.
Do you outsource support offshore?
Not during business hours. Engineers in Auckland, Wellington and Christchurch. New Zealand team only. Support hours are 8.00am to 5.00pm Monday to Friday, excluding New Zealand public holidays. After-hours cover available via our UK team. It is a paid add-on.
More questions (8)
What if we already have an internal IT team?
OxygenIT sits alongside them. The internal team keeps ownership of the day-to-day. We bring the IT strategy, the security framework and the specialist hours your team does not have.
Are you certified?
ISO 27001 and ISO 42001, independently audited annually. As at May 2026 we are the first and only NZ IT provider certified to both.
What is ISO 42001?
ISO 42001 is the international standard for AI management systems. It does for AI what ISO 27001 does for information security: it sets out how an organisation governs the tools, the data going into them, and the people accountable for the results. It is independently audited every year.
Why does OxygenIT having ISO 42001 matter for my business?
It means the company advising you on AI is independently audited on how AI should be governed. We are the first and only NZ IT provider certified to both ISO 27001 and ISO 42001, as at May 2026, so the same discipline that protects your data also covers how your business uses AI.
What is the difference between ISO 27001 and ISO 42001?
ISO 27001 covers information security: keeping your data safe from breach, loss, and misuse. ISO 42001 covers AI management: which AI tools your business uses, what data goes into them, and who stays accountable. One protects the information you hold. The other governs the intelligence you apply to it.
Where are you based?
Christchurch (head office) and Wellington. Engineers in Auckland, Wellington and Christchurch. NZ-based team.
Can you help with AI and cybersecurity, or just IT support?
Both. Cybersecurity is delivered through the SMB1001 framework, and AI through the 90 Day AI programme for businesses that want a structured rollout. The 15-minute call covers which is the right starting point.
Can you work with a business that is scaling fast and does not have IT in place yet?
Yes. The ADHD Simple case study is the worked example: zero infrastructure, two-week deadline, 5 days to laptops delivered, healthcare-grade security from day one.
Still deciding? Four questions will tell you whether we are a fit. No obligation, and no follow-up sequence if the timing is wrong.
