Your search for a responsive IT service provider ends here.
Need reliable IT support in New Zealand? We deliver under 15-second average phone response time and 98% client retention, ending your IT frustrations for good.
We provide IT support for businesses in New Zealand with 10 to 200 staff.
How does proactive IT support differ from reactive support?
Proactive IT support monitors and resolves infrastructure issues before users notice them, while reactive support waits until something breaks and a ticket is logged. The difference shows up in three measurable places: downtime, first-response time, and total cost of ownership.
OxygenIT has delivered proactive managed IT services to New Zealand businesses since 2005, currently supporting over 100 organisations with 10 to 200 staff across Christchurch, Wellington, and Auckland. Our average phone answer time is under 15 seconds, recorded from 2025 Q4 phone logs.
The practical outcome for a Christchurch business switching from reactive to proactive support is fewer interruptions, predictable monthly costs at a fixed per-user fee, and an IT environment managed by an ISO 27001 and ISO 42001 certified team.
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with OxygenIT
What managed IT services does OxygenIT provide to Christchurch businesses?
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Reliable IT should fade into the background of your business, not interrupt it. OxygenIT designs each managed service plan around the two outcomes Christchurch business owners ask for most: fewer interruptions and predictable monthly costs.
OxygenIT has provided managed IT services to Christchurch businesses since 2005, with offices in Christchurch and Wellington and an engineer based in Auckland. Four service lines cover the full IT stack for organisations with 10 to 200 staff:
- Managed IT services: helpdesk support, device management, patch management, and end-user training under fixed monthly per-user pricing between $75 and $180.
- Cybersecurity services: a packaged Managed Cyber Security offering for Christchurch businesses, built around SMB1001 and operated by an ISO 27001 and ISO 42001 certified team. Core coverage includes EDR, email threat protection, MFA, DNS filtering, and quarterly phishing simulations.
- Infrastructure and cloud services: Microsoft 365 and Azure migrations, server management, backup and disaster recovery, and network design.
- Professional IT services: project-based delivery for office relocations, system upgrades, and compliance work.
Each service is delivered by our 9-person team with over 100 years of combined IT experience, supported by partner platforms including Microsoft, WatchGuard, Threatlocker, and Keeper.
How is OxygenIT different from other managed service providers in New Zealand?
<15-sec
Average phone response
Source: 2025 Q4 phone logs
98%
Customer retention rate
Source: Autotask customers 2022 - 2025
Certification
ISO 27001 + ISO 42001
Source: Independently audited annually
Most New Zealand MSPs publish at most one or two of these metrics. Few hold both ISO 27001 (information security management) and ISO 42001 (AI management system) certifications.
The second is rare in the SMB IT sector globally, and signals that OxygenIT operates a structured governance framework around how AI tools are used in client environments. If a competitor cannot provide all figures with sources, that is itself a useful differentiator.
Imagine the peace of mind that comes with responsive, expert IT support and services. That’s what we’re offering you!
What questions should you ask before hiring an IT support company in New Zealand?
OxygenIT’s free guide, “21 Critical Questions to Ask Before Giving Anyone Access to Your IT,” lists the exact questions a New Zealand business owner should ask any IT consultant, MSP, or contractor before granting access to systems, data, or accounts.
Topics covered include response time guarantees, security and compliance posture (ISO 27001), pricing structure, contract exit terms, and how to verify whether helpdesk support is delivered locally in New Zealand or offshore. Each question is followed by what a credible answer looks like, so you can quickly spot weak responses during sales calls.
The guide was written by the OxygenIT team, drawing on over 20 years of onboarding businesses away from other IT providers in Christchurch, Wellington, and Auckland since 2005. Download the PDF using the button below.
When was OxygenIT founded and how has it grown?
OxygenIT was founded in 2005 in Christchurch as a single-operator IT consultancy and has grown into a 9-person managed services provider with offices in Christchurch and Wellington and an engineer based in Auckland. The original mission, to bring the structured, proactive IT service usually reserved for large enterprises to small and medium New Zealand businesses, has driven every change to the service model since.
Today, OxygenIT supports businesses across New Zealand with 10 to 200 staff, operates an ISO 27001 and ISO 42001 certified service environment, and maintains a 98% client retention rate measured across 2022 to 2025. Many client relationships span 10 years or more.
Our IT support in Christchurch, Wellington and Auckland is delivered by the same New Zealand-based team that builds the strategic IT roadmap, so the people answering the phone are the people who designed the systems they support.
Feel the fresh breeze of
success
What happens when you contact OxygenIT about IT support?
I’m Tim Clarkson, and I founded OxygenIT in Christchurch in 2005 to bring small and medium New Zealand businesses the structured, proactive IT service that was, at the time, only available to large enterprises. Twenty years on, I still personally take introductory calls with every prospective client.
When you contact OxygenIT about IT support in Christchurch, the first conversation is a 15-minute discovery call. We cover your current IT setup, the issues you’re facing, and whether our service model is a fit. No sales pressure, no obligation, no charge.
If we’re a good fit, the next step is a short technical assessment of your environment, followed by a fixed monthly per-user quote between $75 and $180 depending on scope. If we’re not a fit, I’ll tell you so directly and point you to a provider who is.
What's the difference between break-fix and managed IT support?
Break-fix IT support is an hourly model where you pay only when something needs fixing, with no proactive monitoring or maintenance included.
Managed IT support is a subscription model where you pay a fixed monthly per-user fee for a defined scope of services including monitoring, patching, helpdesk access, and security tooling, regardless of incident volume.
| Model | Pricing | Included | Best for |
|---|---|---|---|
| Break-fix | Hourly rate per incident | Reactive repair only | Very small businesses (1-5 staff), simple setups, high downtime tolerance |
| Managed IT | Fixed monthly per-user fee ($75-$180 in NZ) | Monitoring, patching, helpdesk, security tooling, strategic planning | Businesses with 10 or more staff where downtime carries financial cost or compliance is required |
OxygenIT’s free guide, “The New Zealand Business Owner’s Guide to IT Support Services and Fees,” covers both models with NZ-specific pricing benchmarks, the questions to ask each type of provider, and a decision framework to determine which model fits your business.
Download the PDF using the button below.
5 Big Reasons to Choose OxygenIT
100% money-back guarantee
If you are not happy with our services in the first 3 months, and if we cannot make it right, we will refund 100% of the service costs.
Exceptional under average 15-second response times on phone
We prioritise responsiveness. We will answer your phone call within 15 seconds or less on average, and reply to emails sent during business hours in less than 15 minutes.
Single provider for all your IT needs
We are a one-stop-shop for all your IT needs. From managed IT services, to web development, digital marketing (SEO/GEO) through to IT servers and cloud, we have you covered.
No nickel-and-diming or fine print
Our service agreements are free of weasel clauses and exclusions. You’ll know exactly what you’re paying for and what to expect – no “gotchas” or hidden fees.
We are not a “one-man-band”
Unlike many IT service providers with only few a technicians, we are staffed to the level where we can always deliver exceptionally quick and quality services to all our clients.
Hear from our happy clients!
Not sure which IT support model you need? Compare your options
FAQ
What does OxygenIT do?
OxygenIT is a managed IT services provider (MSP) that delivers outsourced IT support, infrastructure management, and cybersecurity services to small and medium businesses across New Zealand. We act as a full external IT department for organisations that don’t have in-house IT staff, or as an extension of existing IT teams through co-managed arrangements. Our services include helpdesk support, network monitoring, cloud migration, backup and disaster recovery, and security operations. We currently support over 100 businesses across multiple industries from our offices in Christchurch, Wellington, Auckland and New Zealand wide.
What is OxygenIT's average response time?
Based on our 2025 Autotask ticket data and phone logs, OxygenIT’s average initial response time is under 15 seconds for all support phone calls and under 15 minutes for email. Critical issues such as server outages or security incidents are triaged immediately and typically receive a response within 5 minutes during business hours. Our helpdesk operates with tiered escalation, so straightforward issues like password resets and access requests are often resolved on first contact. Response time is measured from the moment a ticket is logged to the first technician acknowledgement, not from resolution, and is tracked and reported monthly.
What industries does OxygenIT serve?
OxygenIT works with small and medium businesses across a range of industries in New Zealand. Our client base includes professional services firms (legal, accounting, engineering), healthcare and medical practices, construction and trades companies, and manufacturing. We don’t specialise in a single vertical – our service model is built around the common IT needs of businesses with 10 to 200 staff who need reliable infrastructure, security, and support. Each client receives a tailored IT plan based on their specific compliance requirements, risk profile, and growth objectives.
What industries does OxygenIT serve?
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
How much does managed IT support cost in Christchurch?
Managed IT support pricing in Christchurch typically ranges from $75 to $180 per user per month, depending on the scope of services included. A basic plan covering helpdesk support, monitoring, and patch management sits at the lower end, while comprehensive plans that include technology roadmap, virtual Chief Information Officer (vCIO), and strategic consulting are higher. OxygenIT prices per user on a fixed monthly fee, so costs are predictable with no surprise invoices. The exact rate depends on your environment complexity, number of users, and which services you need. We provide a detailed quote after an initial IT assessment
What is co-managed IT support?
Co-managed IT support is a model where OxygenIT works alongside your existing internal IT staff rather than replacing them. Your in-house team handles day-to-day tasks they know best, while we fill gaps in capacity, expertise, or coverage. Common scenarios include providing after-hours support, handling escalated network or security issues, managing infrastructure projects, or giving your IT manager access to our toolset for monitoring and ticketing. Co-managed arrangements are popular with organisations that have 1 to 5 IT staff who need backup. Pricing is scoped to the specific services required rather than a full per-user managed rate.
Does OxygenIT provide cybersecurity services?
Buying cybersecurity tools from your IT provider and hoping they connect correctly is not a security strategy. OxygenIT delivers a packaged Managed Cyber Security service built around SMB1001 and operated by an ISO 27001 certified team. Core coverage includes EDR, email threat protection, MFA, DNS filtering, and quarterly phishing simulations, with vulnerability assessments and incident response planning available for compliance-focused businesses.
Where is OxygenIT located?
OxygenIT has offices in Christchurch and Wellington, with an engineer based in Auckland New Zealand. Our Christchurch office is our primary base of operations and where the majority of our support team is located. The Wellington office extends our reach into the lower North Island. We support clients across both regions with on-site visits when required, though the majority of support is delivered remotely. For businesses outside these regions, we provide full remote managed IT services nationwide. All support is delivered by our New Zealand-based team – we do not outsource helpdesk or technical work offshore.
How long has OxygenIT been operating?
OxygenIT was founded in 2005 and has been operating for over 20 years. In that time we’ve grown from a small Christchurch-based IT support company to a multi-office MSP supporting businesses across New Zealand. Our longevity in the managed services industry means we’ve navigated major technology shifts – from on-premise servers to cloud-first environments, from basic antivirus to layered cybersecurity – and adapted our service model accordingly. Many of our client relationships span 10 years or more, which reflects the stability and consistency of our service delivery and the team behind it.
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Your search for a responsive IT service provider ends here.
Need reliable IT support in Christchurch? We deliver a sub-15-minute response time and 98% client retention, ending your IT frustrations for good.
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Is your business truly secure?How about a FREE audit?
Many businesses today are one cyber attack away from losing it all. To ensure this doesn’t happen to you, we are offering you an external cybersecurity audit valued at $500 for FREE.
Do I need to tell my existing IT provider – NO
Dark Web Scan
Our dark web scan service protects your business from unseen threats. To ensure your sensitive data remains secure, your reputation stays intact and your clients’ trust is unaffected, we’ll do a detailed check of the dark web for any mention of your business, identify potential breaches and resolve them.
External Cybersecurity Audit
Our expert team will conduct an in-depth evaluation of your current security measures to identify external vulnerabilities and recommend robust solutions tailored to your business needs. This proactive approach ensures your business is protected against all kinds of cyber threats, giving you peace of mind.
(Total Value: $500)
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