IT Helpdesk & Support

Get 24/7/365 support from our friendly and knowledgeable engineers. With an average response time of 15 minutes during business hours, our IT helpdesk ensures quick solutions that minimise downtime and keep your business running smoothly.

Frustrated with slow IT support response?

Picture this: it’s crunch time at work, and your computer freezes. Panic sets in as deadlines approach. You need quick, reliable IT helpdesk support, but your current provider leaves you hanging, unsure when help will arrive.

It’s more than frustrating; it’s a barrier to your success. You need a partner who understands the urgency and responds swiftly, ensuring you’re never left in a bind.

Get swift solutions to your IT hassles

At OxygenIT, we believe that IT helpdesk support should be about speed and precision. With our team, you’re guaranteed a response that’s not just fast but tailored to your needs. Our experts quickly diagnose issues and deploy solutions that keep your business moving forward.

Imagine having a team that not only responds to emergencies but also anticipates and mitigates potential IT issues before they affect your workflow. That’s what we do best. With us, IT support isn’t just a service; it’s a partnership designed to maintain your productivity and peace of mind.

Understanding IT helpdesk & support

IT helpdesk support is your first line of defense against IT disruptions. It involves managing all your tech-related issues with a focus on minimising downtime and enhancing your operational efficiency. From software hiccups to hardware malfunctions, our helpdesk is equipped to handle it all.

The benefit? Less time worrying about tech troubles and more time focusing on what matters. Our proactive monitoring and rapid response ensure that we’re always a step ahead, keeping your systems running smoothly and securely.

OxygenIT’s proactive IT helpdesk solutions

Why settle for reactive when you can have proactive? Our approach to IT helpdesk support redefines how businesses like yours handle tech issues. We don’t just fix problems; we prevent them. Our cutting-edge AI-driven systems constantly learn from each interaction, improving over time to offer faster and more efficient resolutions.

This means your IT issues get resolved before they can escalate, keeping your operations seamless. Plus, our personalised service ensures that you always have access to knowledgeable and friendly experts who are as invested in your business’s success as you are.

Our unique approach to helpdesk support

We offer comprehensive support solutions designed to meet our clients' evolving needs:

  • Device and user support: Covering day-to-day IT support requirements.
  • Comprehensive oversight and reporting: Providing full visibility through monitoring, reporting, and trend analysis.
  • Quarterly review with your account manager: Offering insights and guidance for future-proof technology investments and business strategy alignment.

Our Co-managed IT suite leverages advanced AI automation to optimize workflows, enhancing operational efficiency by automating high-volume, routine IT support requests. Key features include:

  • AI-powered ticket triage: Streamlining ticket resolution with intelligent automation.
  • Round-the-clock virtual assistance: Real-time monitoring, tracking, and reporting for enhanced support.
  • Specialist resource for strategic engagements: Access to VCSO, Technical Alignment and Strategic Managers for tailored strategic support.

Our aim is to be more than just an IT service provider. We are passionate about working with our clients to support their strategic goals by providing straight up technology advice and guidance. Three pillars of our IT approach are:

  • Service: Fast response times, proactive monitoring, and adherence to best practices.
  • Standards: Implementation of high-quality IT systems for efficient maintenance and reduced risk.
  • Strategy: Proactive guidance to align IT investments with strategic goals for business success.

Why choose OxygenIT for IT helpdesk?

Choosing OxygenIT means opting for the best IT helpdesk support. We’re not just quick; we’re thorough, ensuring each solution perfectly aligns with your business needs for sustained efficiency and reduced downtime. With us, you'll get:

  • Immediate response times: Most calls answered responded to within 15 minutes.
  • Expert solutions: Only seasoned technicians handle your queries.
  • Proactive monitoring: We prevent issues before they occur.
  • Custom IT strategies: Tailored to fit your unique business needs.
  • Transparent communication: You’ll always know what’s happening and why

Client testimonials

Without a doubt, Oxygen IT’s service proves to be highly scalable and consistently high performing, providing significant assistance in maintaining the seamless operation of our business." - Hilary Armstrong, Office Manager, Blueprint Media

"OxygenIT have looked after our IT services for the past 12 years. The fast response and personalised approach is great, they understand us as a business, and we can’t recommend OxygenIT’s services enough" - Gary Sheridan, Philip Wareing Group Limited

Ready to enhance your IT support?

Don’t let IT setbacks hold you back. Reach out now and experience the best IT helpdesk support that truly understands the urgency of your needs. Send us a message to connect with one of our IT experts who can guide you through our comprehensive solutions. Let us help you turn your IT systems into an asset rather than a headache.

Experience reliable IT support whenever you need it!

Let's help you out!

Contact us
(0800) 242-206
sales@oxygenit.co.nz
Level 2, 88 The Terrace, Wellington 6011
7 Horner Street,
Christchurch 8053