Service Desk as a Service (SDaaS)

Extend your IT team with our Service Desk as a Service. Our expert engineers handle everything from ticket management to troubleshooting. We’re here to ensure you get fast, friendly, and efficient support, whenever you need it.

Stuck with slow IT support?

Have you ever felt like your IT support takes forever to respond? Imagine having to wait ages just to get a simple issue fixed. It's frustrating when you've got a business to run, isn't it?

You're not alone in this. Many business leaders tell us about their slow, unresponsive IT services. It's a common pain point that drains energy and focus from what really matters. The answer is in IT support service desk.

Boost your business with fast IT support service desk

Here's where Service Desk as a Service (SDaaS) comes in. It’s like having your own IT superhero team on speed dial. Our service is quick, responsive, and just what you need to keep your tech troubles at bay.

Imagine this: you hit a snag with your system, a real workflow stopper. With SDaaS, you're not stuck waiting. A quick call or message, and our team is on it—problem solved before it derails your day. That’s the peace of mind we deliver.

What is Service Desk as a Service?

Ever wondered what exactly Service Desk as a Service is? It’s your round-the-clock, expert service desk analysts, ready to tackle any tech hiccups. This service isn’t just about fixing problems; it’s about preventing them, so you can focus on your business, not on IT stress.

Meet OxygenIT’s smart IT support

At OxygenIT, we’ve turned traditional IT support service desk approaches on their head. We believe in proactive support, which means we catch issues before they become problems. No more band-aid fixes; we offer real solutions that last.

Our Service Desk solution is meticulously crafted to streamline our clients' IT operations, enhance communication and collaboration between internal IT, Oxygen, and 3rd party vendors, while elevating end-user support satisfaction through swift and efficient issue resolution.

Powered by AI, our innovative approach integrates advanced automation, intelligent ticketing, and robust reporting to drive increased operational efficiency and informed decision-making for our clients' internal IT staff.

Our unique approach to SDaaS

We offer comprehensive support solutions designed to meet our clients' evolving needs:

  • Device and user support: Covering day-to-day IT support requirements.
  • Comprehensive oversight and reporting: Providing full visibility through monitoring, reporting, and trend analysis.
  • Quarterly review with your account manager: Offering insights and guidance for future-proof technology investments and business strategy alignment.

Our Co-managed IT suite leverages advanced AI automation to optimize workflows, enhancing operational efficiency by automating high-volume, routine IT support requests. Key features include:

  • AI-powered ticket triage: Streamlining ticket resolution with intelligent automation.
  • Round-the-clock virtual assistance: Real-time monitoring, tracking, and reporting for enhanced support.
  • Specialist resource for strategic engagements: Access to VCSO, Technical Alignment and Strategic Managers for tailored strategic support.

Three pillars of our IT approach are:

  • Service: Fast response times, proactive monitoring, and adherence to best practices.
  • Standards: Implementation of high-quality IT systems for efficient maintenance and reduced risk.
  • Strategy: Proactive guidance to align IT investments with strategic goals for business success.

Why choose OxygenIT for SDaaS?

At Oxygen IT, we prioritize proactive guidance, forward-thinking strategies, and empowering our clients to deliver precise, outcome-driven insights to key stakeholders. Leveraging advanced AI and automation, we streamline support processes, enhance efficiency, and ensure a seamless integration with our clients' workflow.

As your strategic IT partner, we focus on delivering tangible ROI through efficiency gains, compliance, risk mitigation, and meeting evolving customer expectations. Why settle for average when you can have the best?

With OxygenIT, you get more than just IT service desk support. You get a partner who’s invested in your success. We’ll meet all your IT service desk requirements with:

  • Fast response times: We pride ourselves on lightning-quick responses.
  • Proactive problem-solving: We prevent issues before they occur.
  • Expert team: Our team knows their stuff and loves what they do.
  • Custom solutions: We tailor our services to fit your unique needs.

Client testimonials

"Without a doubt, OxygenIT’s service proves to be highly scalable and consistently high performing, providing significant assistance in maintaining the seamless operation of our business." - Hilary Armstrong, Office Manager, Blueprint Media

"OxygenIT have looked after our IT services for the past 12 years. The fast response and personalised approach is great, they understand us as a business, and we can’t recommend OxygenIT’s services enough." - Gary Sheridan, Philip Wareing Group Limited

Ready to upgrade your IT support?

Tired of waiting on hold or dealing with unhelpful tech support? Reach out now and let our service desk consultants show you how our SDaaS can make a difference in your business.

Choosing us means choosing peace of mind. Let's handle the tech, so you can focus on running your business.

Enjoy uninterrupted operations with our Service Desk as a Service

Let's help you out!

Contact us
(0800) 242-206
sales@oxygenit.co.nz
Level 2, 88 The Terrace, Wellington 6011
7 Horner Street,
Christchurch 8053