Business Continuity

Co-Managed IT: How to Align IT and Business Goals

Business Continuity
Timothy Clarkson
January 24, 2022

In the contemporary business environment, the alignment of IT and business goals is essential for organizational success. Co-managed IT is a collaborative approach that integrates the expertise of internal IT teams with external service providers to enhance strategic IT-business alignment.

This partnership aims to augment the company's IT capabilities while ensuring that technology initiatives are directly contributing to the achievement of business objectives.

By fostering a cooperative relationship between IT and leadership, co-managed IT facilitates a seamless fusion of technological innovation with business strategy.

This introduction will delve into the intricacies of co-managed IT, expound on its benefits, and outline key steps for establishing effective collaboration, all while emphasizing the importance of choosing a suitable partner to measure and sustain IT-business synergy.

IT-Business Alignment: Key Takeaways

  • Co-managed IT integrates internal IT teams with external service providers.
  • It enhances operational efficiency and strategic focus.
  • It enables the creation of solutions that add measurable value to the organization.
  • It facilitates swift adaptation to market changes.

Understanding Co-Managed IT

Co-managed IT services integrate the expertise of a managed service provider with an organization's in-house IT department to enhance operational efficiency and strategic focus. This model fosters a synergistic co-managed IT partnership where the existing IT team collaborates with external specialists to refine technology-driven strategies. By leveraging the distinct strengths of both internal and external resources, businesses can align their IT functions more closely with overarching business goals, ensuring a seamless IT-business alignment.

The in-house IT team benefits from the expanded capabilities and insights of the managed IT service provider, enabling a more strategic allocation of internal resources. This collaborative approach allows the existing IT team to focus on core competencies while the managed service provider addresses complex, specialized, or time-consuming tasks. Thus, the co-managed IT model is designed to complement rather than replace the in-house IT structure.

Strategic analysis of this partnership reveals that it is not only a tactical move to augment the IT department's bandwidth but also a strategic endeavour to drive business innovation and growth. By aligning IT initiatives with business objectives, organizations can achieve a competitive advantage in an increasingly technology-centric business landscape.

Benefits of Strategic IT-Business Alignment

Strategic alignment between IT and business objectives offers tangible benefits, including enhanced operational efficiency and competitive advantage. By meticulously intertwining IT capabilities with overall business vision, organizations can ensure that technology initiatives are not merely supportive but are integral to achieving strategic goals. This approach facilitates a seamless interaction between IT services and business needs, enabling the creation of solutions that are not only efficient but also add measurable value to the organization.

Successful co-managed IT arrangements thrive on the premise of strategic IT-business alignment, where external partners and in-house IT teams collaborate to drive business outcomes. Through this synergy, both teams can focus on core competencies while still contributing to a common set of key performance indicators (KPIs). This alignment ensures that IT initiatives are consistently evaluated against their contribution to business objectives, leading to improved decision-making and investment prioritization.

Moreover, strategic IT-business alignment underpins the capacity to swiftly adapt to market changes, ensuring that IT resources are agile and responsive to the evolving needs of the business. In this way, co-managed IT becomes a strategic asset rather than a cost centre, adding value and propelling the business towards its long-term objectives.

Steps for Effective Collaboration

In light of the benefits of strategic alignment, the initial step for effective collaboration is to establish a foundation of trust, transparency, and mutual respect among IT and business teams. To achieve this, it's essential to engage in open communication that facilitates a clear understanding of both teams' perspectives and objectives. Establishing such an environment is fundamental to leveraging the full potential of co-managed IT services, where an external service provider MSP works alongside internal team members to drive business success.

To further this aim, consider the following steps:

  • Define Clear Roles and Responsibilities: Ensure each member understands their specific contributions and how they impact the broader business objectives.
  • Align on Common Goals: Use strategic planning sessions to align IT strategies with business goals, ensuring everyone is moving in the same direction.
  • Implement Metrics and KPIs: Adopt quantifiable measures to track alignment and the impact of IT initiatives on business outcomes.
  • Invest in Continuous Learning: Encourage ongoing training and feedback mechanisms to adapt to evolving business needs and technology landscapes.

Measuring IT-Business Synergy

To accurately gauge the success of aligning IT with business objectives, organizations must establish robust metrics and KPIs that reflect the synergy between the two. These indicators not only measure the performance of IT services and their alignment with business goals but also highlight areas where the collaboration can be enhanced. By tracking the business outcomes of critical systems and processes, companies can identify the extent to which IT initiatives contribute to the overarching business strategy.

In the dynamic business landscape, measuring IT-business synergy goes beyond just resolving technical issues. It encompasses evaluating the benefits of delivered programs and their tangible impact on business goals. Surveys that assess technology and service quality provide valuable insights into how well IT services align with business needs. By analysing this feedback, IT and business leaders can collaboratively adjust strategies to better serve organizational objectives.

Furthermore, gathering data from help desk support interactions offers a window into the effectiveness of co-managed IT frameworks. This feedback is pivotal for fine-tuning IT support to ensure it is responsive and conducive to the business's growth and adaptability.

Through strategic, analytical, and collaborative measures, businesses can ensure that their IT capabilities are not just supportive but also a driving force behind achieving business goals.

Choosing the Right Partner

Selecting a service provider with a proven track record in co-managed IT ensures a partnership that can adapt to and meet your business's evolving technological needs. The journey toward a synergistic relationship between your IT operations and wider business goals hinges on choosing the right partner, one who understands the strategic role of technology in your company's success.

When considering a managed service provider, key attributes must align with your organization's vision for growth and efficiency. Here is a concise guide to aid in the selection process:

  • Evaluate the range of services offered to confirm they address your specific IT challenges.
  • Assess the provider's experience in IT department management to ensure a knowledgeable and reliable partnership.
  • Consider scalability options to accommodate future growth and changing technology demands.
  • Analyse pricing structures for optimal cost-effectiveness without compromising on quality.

Your leadership team plays a pivotal role in this decision, as the chosen partner will work closely with your internal team to co-manage your IT infrastructure. It's essential that this collaboration is built on mutual understanding and shared business goals.

Engaging in a strategic, analytical, and collaborative approach when choosing the right partner will set the foundation for a resilient and forward-thinking IT ecosystem.

Frequently Asked Questions

How Important Is IT-Business Alignment?

Alignment between IT and business strategies is paramount for operational efficiency, strategic innovation, and competitive advantage.

A strategic approach ensures that technology initiatives bolster business objectives, while an analytical perspective enables the identification of synergies and gaps.

Collaboration between IT and business units fosters a shared vision, driving both sectors towards common goals.

This interdependence is critical for navigating complex business landscapes and achieving long-term organizational success.

What Is Aligning Business Processes to IT Technology?

Aligning business processes to IT technology is the strategic integration of technology solutions with an enterprise's operational needs to bolster efficiency and productivity. This analytical approach ensures that technological advancements support core business objectives, facilitating optimal performance.

Through collaborative efforts, IT-business alignment enables streamlined processes, enhances competitive edge, and drives innovation while ensuring that technological investments are directly linked to key business outcomes and strategic goals.

What Three Recommendations Would You Make to Align IT and Business?

To ensure that IT and business strategies go hand in hand, there are several steps that can be taken:

  • First, establish a continuous dialogue with business leaders. This is crucial in order to align technological solutions with their objectives. By regularly communicating with key stakeholders, IT professionals can gain a better understanding of the business needs and ensure that their strategies are in line with the overall goals of the organization.
  • Secondly, it is important to employ metrics and KPIs to measure alignment. This allows for the tracking of progress and the identification of areas that may need improvement. By setting clear benchmarks and regularly monitoring performance, IT professionals can ensure that their strategies are effective and delivering the desired results. Feedback from business leaders and end users can also be used to drive iterative enhancements and make necessary adjustments along the way.
  • Lastly, cross-departmental collaboration should be cultivated in order to forge a unified strategic vision. IT professionals should work closely with other departments to understand their needs and involve them in the strategic planning process. By involving stakeholders from different areas of the organization, a more holistic and comprehensive IT strategy can be developed. It is also important to periodically revisit the IT strategy to ensure its relevance and alignment with overarching business goals. Technology is constantly evolving, and it is essential to adapt and adjust strategies as needed to keep up with the changing business landscape.

Why Is IT Difficult for Organizations to Align Their IT and Business Strategy?

Organizations often struggle to align their IT and business strategies due to divergent objectives and communication gaps between departments. Resistance to change and a lack of shared vision can exacerbate this misalignment.

Additionally, measuring the effectiveness of such IT-business alignment is complex, further complicating efforts to integrate IT operations seamlessly with business goals.

Strategic collaboration and clear translation of objectives are essential to overcome these challenges and achieve a cohesive organizational strategy.


In the grand tapestry of contemporary enterprise, strategic co-management of IT emerges as the keystone for ensuring that every digital thread weaves seamlessly into the broader business vision.

This IT-business alignment forms a lattice of innovation and operational excellence. By measuring and fostering IT-business synergy, organizations can navigate the intricate maze of market dynamics with agility and insight.

Ultimately, the judicious selection of partners is paramount in sculpting a resilient and forward-thinking digital architecture.

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