Nelson

Managed IT support in Nelson, built for 20 to 200 staff

You want a help desk that a real person answers, for a Nelson business of about 20 to 200 staff.

OxygenIT provides managed IT support for Nelson businesses of about 20 to 200 staff. Help desk is remote first, from one New Zealand team with engineers in Auckland, Wellington and Christchurch. Support is staffed 8.00am to 5.00pm Monday to Friday. Managed IT is priced in four bands by team size, and the band price is the price.

See managed IT pricing

Support is staffed 8.00am to 5.00pm Monday to Friday, excluding New Zealand public holidays. After-hours cover is an optional add-on, handled by our team in the United Kingdom, and there is a genuine gap in it. The hours, the gap and the price are set out on the managed IT pricing page.

Photo: Joris Visser, Unsplash

Who we help in Nelson

This is managed IT for Nelson teams of about 20 to 200 staff. That includes businesses such as Nelson CBD and Stoke offices, Port Nelson and seafood processing, horticulture and wine in Tasman, Richmond retail and trades, across Nelson Tasman. These describe the area. They are not a client list.

The same New Zealand team also runs managed IT support in Christchurch. City pages for the rest of the country are on areas we serve.

What sits inside managed IT

Day-to-day scope is on IT support services.

Unlimited remote helpdesk during business hours.
Continuous monitoring of your systems, with alerts handled by the team during staffed hours.
Patching, tested before it is deployed.
Backup monitoring with restore testing.
A security baseline that deepens as you move up the four bands.

The four bands are Remote IT Support, Managed IT Support, Fully Managed IT and Complete IT. Your team size sets the band, and the band price is the price.

Every band is a 36 month term, with a fee-free break at nine months on 90 days notice. The first 90 days are money back, with no reason needed.

How support works for Nelson

Support is remote first, from the New Zealand team with engineers in Auckland, Wellington and Christchurch. A person on that team picks up your ticket, works out what is broken and tells you what happens next.

Onsite follows the band, not the town. On Remote IT Support it is chargeable, plus travel, at the rate on the pricing page. Managed IT Support and above includes an onsite allowance under the published terms. We do not promise a same-day visit or a travel time.

The published response and resolution targets are on the pricing page. This page does not repeat them.

The support line, 0800 101 095, is answered in under 11 seconds on average.

Pricing by team size

From $1,275 a month for a team of ten. Smaller teams are priced as ten. Each band and what it includes is on managed IT services pricing.

Frequently asked questions

Do you offer IT support for businesses in Nelson?

Yes, for teams of about 20 to 200 staff. Support is remote first, from the New Zealand team with engineers in Auckland, Wellington and Christchurch. We do not have an office in Nelson. What the help desk includes is on IT support services.

How much does managed IT cost for a team of 20 staff in Nelson?

Your team size picks one of four published bands, and the band price is the price. It is not a rate times headcount, and the town does not change it. The bands are on managed IT services pricing.

What are your support hours?

Can someone come onsite in Nelson?

It depends on the band, not the town. Onsite on Remote IT Support is chargeable. Managed IT Support and above includes an onsite allowance under the published terms. We do not promise a same-day visit.

How fast do you answer the phone?

The support line, 0800 101 095, is answered in under 11 seconds on average.

How do we get a fixed monthly number for our Nelson business?

Share your team size, your sites and the systems you already run. You get one band, the term and the scope in writing. Use the Book a call button to talk it through.

Nearby areas

Call 0800 242 206 for sales and enquiries.