Managed IT Services Pricing in New Zealand

Managed IT support in New Zealand starts at $750 a month for a team of up to ten. Four bands, priced by team size, published all the way to 200 users.

Every price is on this page, along with what is excluded and what is still billed separately.

See if we are a fit See the price for your team size Or call 0800 242 206

Fifteen minutes, no obligation, and we will say so if you are better off on the cheaper band.

Supporting New Zealand businesses from Christchurch since 2005. Rated 4.8 from 44 Google reviews. 98 percent client retention (Canterbury clients, 2022 to 2025), 2022 to 2025. ISO 27001 and ISO 42001 certified. 95 percent of our clients hold SMB1001 at Silver or better. Engineers in Auckland, Wellington and Christchurch.

See every published OxygenIT price

Before any of these numbers matter, this one does. You have 90 days to change your mind. If you are not happy in the first 90 days, for any reason you like, you get your money back. No qualifying conditions and no reason required. It excludes third party licences and hardware, because we have already paid for those on your behalf.

The four bands

Your price is set by the band your team falls into, and the selector above prices it. For what each band covers day to day, see our IT support services.

Remote IT Support

Starting from

$750

per month, for a team of up to ten

Someone answers and fixes it, remotely

Unlimited remote helpdesk, business hours
Microsoft 365 tenant management
Staff onboarding and offboarding
Monitoring, patching and antivirus
15 minute response on a critical outage

Onsite charged at $180 an hour.

See if we are a fit

Most chosen

Managed IT Support

Starting from

$1,200

per month, for a team of up to ten

Onsite included, and your hardware is planned

Everything in Remote IT Support
Onsite included, 1 hour per 10 users a month
Unused hours bank for 6 months and can go to projects
A named engineer on a scheduled day
Hardware lifecycle and refresh planning
Quarterly written report
Documentation you own, including an exit pack

No vCIO or roadmap, that is Fully Managed IT.

See if we are a fit

Fully Managed IT

Starting from

$3,600

per month, for a team of up to ten

Adds a virtual CIO who owns the strategy

Everything in Managed IT Support
Virtual CIO, roadmap and IT budget
Board level reporting
A named vCIO, not a rotating account manager

The vCIO is a fixed cost, so this band starts higher.

See if we are a fit

Complete IT

Starting from

$5,800

per month, for a team of up to ten

The Microsoft licence and the laptop are in the price

Everything in Fully Managed IT
Microsoft 365 Business Premium for every user
One business laptop per user, Hardware as a Service
Fixed fee and a price locked for the full 36 months

No 12 or 24 month option.

See if we are a fit

What it costs for a team your size

Find your team size, read across, and that is your monthly price. All prices on this page exclude GST and are on a 36 month term. There is no separate per user charge on top and no headcount reconciliation at the end of the month.

Managed IT from $750 for up to ten users.

How many people are in your team?

Pick your team size for the price on all four tiers. Every band is still published in the full table below.

NZD per month, excluding GST. Priced at August 2026.

The size selector needs JavaScript. Every price is in the full table below.

For the annual figure, multiply by twelve. A 25 person team on Managed IT Support is $3,000 a month, so $36,000 a year. Above 200 users we would be recommending our Co-Managed IT solution unless requested otherwise.

Twelve, twenty four or thirty six months

A shorter term is a real option, not a punishment, but it does cost more and you are entitled to know why. The same uplift applies to every band.

Before you read the 36 month column as a lock-in, two things. The first 90 days are money back, no reason required. And there is a fee-free break at nine months on 90 days notice, so the longest you can be committed to us against your will is 12 months, not 36.

The break applies on every band. On Complete IT there is one difference, and it is the honest one: the hardware and the software licences sit inside your monthly price and we have already committed to them for the full term, so those run to the end of the 36 months. The service stops when you go.

Most providers make leaving expensive, because a client who cannot leave does not have to be kept happy. We would rather earn month ten than enforce it.

Band	36 months	24 months	12 months
Remote IT Support1 to 10 users	$750	$825	$900
Managed IT Support1 to 10 users	$1,200	$1,320	$1,440
Fully Managed IT1 to 10 users	$3,600	$3,960	$4,320
Complete IT1 to 10 users	$5,800	not offered	not offered

Why 12 and 24 months cost more, and it is not a penalty. When you commit for 36 months, we commit for 36 months too. Microsoft licences, our security and monitoring tooling, backup, the endpoint stack and the hardware finance behind Complete IT are all cheaper on a three year term than they are bought month to month, and every one of those is a cost we carry on your behalf every single month you are with us. The 36 month rate is what it costs when we can buy the way you are buying. On a 12 month agreement we buy monthly, at monthly rates, and we pay that difference every month of the year. Twenty four months carries ten percent more, twelve months twenty percent more.

What happens at renewal. The same arithmetic, because it is an ongoing cost rather than a one-off. Our suppliers do not give us the three year rate for the next three years because we bought it for the last three. Recommit for 36 months and you keep the 36 month rate. Move to a shorter term at renewal and the rate moves with it, for the same reason it did on day one.

Two things are 36 month only. The documentation and exit pack on Managed IT Support, and the whole of Complete IT, because the hardware behind it is financed against a fixed 36 month term.

What is in the price, and what is not

We would rather you found this out here than in month three.

What you get	Remote IT Support	Managed IT Support	Fully Managed IT	Complete IT
Remote helpdesk, business hours	Included	Included	Included	Included
Microsoft 365 tenant management	Included	Included	Included	Included
Onboarding and offboarding	Included	Included	Included	Included
Monitoring, patching, antivirus	Included	Included	Included	Included
Onsite attendance(NZ business hours only)	$180 an hour	Included, banks 6 months	Included, banks 6 months	Included, banks 6 months
Named engineer, scheduled day	No	Included	Included	Included
Hardware lifecycle planning	No	Included	Included	Included
Quarterly written report	No	Included	Included	Included
Documentation and exit pack	No	36 month terms	36 month terms	Included
Projects	Quoted	Banked hours, then quoted	Banked hours, then quoted	Banked hours, then quoted
Virtual CIO and roadmap	No	No	Included	Included
Microsoft 365 licences	Billed separately	Billed separately	Billed separately	Included
End user hardware	No	No	No	Included
After hours cover(1 to 10 users, like every other starting price here)	Add-on from $600 a month	Add-on from $600 a month	Add-on from $600 a month	Add-on from $600 a month

Rated 4.8 from 44 Google reviews. ISO 27001 and ISO 42001 certified. 98 percent client retention (Canterbury clients, 2022 to 2025), 2022 to 2025. You have 90 days to change your mind. If you are not happy in the first 90 days, for any reason you like, you get your money back.

On after hours, plainly. The four bands cover New Zealand business hours, with a UK team picking up part of the evening. There is an unmanned window overnight and an uncovered window early in the morning. Extended cover is a separate add-on, from $600 a month for a team of up to ten. Unless you have bought it, we are not going to print "24/7" on a pricing page.

SMB1001 certification is not in any of these bands. It is a separate product with its own pricing, from $525 a month fully managed. See SMB1001 pricing.

See if we are a fit

The costs that are not the monthly fee

Three things get billed outside your monthly figure. Here they all are, with numbers, so none of them arrives as a surprise.

Onboarding

A one-off fee, charged as a multiple of your monthly band fee, with a timeframe that matches it. The top two bands take longer and cost more because the virtual CIO baseline has to be built, and on Complete IT because licences and hardware have to be ordered before anything goes live.

Band	One-off onboarding fee	Fee for a team of ten	How long it takes
Remote IT Support	One month's fee	$750	About one month
Managed IT Support	One month's fee	$1,200	About one month
Fully Managed IT	Two months' fee	$7,200	About two months
Complete IT	Two months' fee	$11,600	About two months

Project work

Projects start at $1,440 a day and can reach $3,000 a day where third party specialists are involved. On Managed IT Support and above, your banked onsite hours are spent first. We only take on the work we are genuinely the most efficient at, and we will tell you when that is not us. Ten days at $2,000 for the right result costs you less than twenty days at $1,440 for an average one, and we would rather say so than quietly bill you the difference.

What we make on hardware and licences

Hardware carries 23 percent. Microsoft licences carry 23 percent. We publish that because you will work it out anyway, and because the licence margin is not a mark-up sitting on its own. It is where a large part of your support cost actually lives. Every licence is another identity, another mailbox, another device and another set of policies to keep working, and the heavier the licence the heavier the support behind it. Someone on Exchange Online Plan 1 with a mailbox generates a fraction of the work of someone on Business Premium with Intune, Defender and conditional access, and the margin on the licence is what pays for that difference. Licences are itemised on your invoice on every band except Complete IT, where they are inside the fixed fee.

A worked example, 25 people in Christchurch

Two bar charts comparing twelve months of IT support cost. On the left, support billed as it happens produces twelve different monthly amounts with large unpredictable spikes. On the right, one monthly fee produces twelve identical bars. Both years total exactly the same amount. — Both years cost the same. Only one of them could be budgeted in January.

A 25 person professional services firm sits in the 11 to 25 user band. On Managed IT Support that is $3,000 a month.

That includes 2.5 hours of onsite support every month. Banked over six months that is 15 hours, worth $2,700 at our $180 onsite rate, and you can spend it on a project. Unused support time is available for project time.

The same firm on Complete IT pays $10,000 a month. That covers 25 Microsoft 365 Business Premium licences, 25 laptops and the virtual CIO.

What Complete IT actually buys you. No capital outlay on hardware. No finance application in your company name. One invoice instead of three. One number in the budget, fixed for 36 months and covering the licences too. An IT line the board can read without a footnote.

See if we are a fit

Response and resolution targets

The price is only half the question. These are the targets that come with it, and they apply on every band.

Priority	What it means	Response	Resolution target
P1, Critical	A full system outage. Nobody in the organisation can work, or a critical service cannot be performed.	15 minutes	2 hours
P2, High	A site or office outage, a key application unavailable, or an issue affecting a group of users.	25 minutes	4 hours
P3, Medium	A single user cannot work or cannot perform a key task.	30 minutes	6 hours
Service request	Low urgency. A new user, a new feature, a maintenance item.	1 hour	5 business days

Targets set at August 2026. They apply 8.00am to 5.00pm, Monday to Friday, excluding New Zealand public holidays. After hours is a paid add on handled by a team in the United Kingdom, and there is a genuine gap in it. The full detail, including what response actually means, is on our published SLA page.

See if we are a fit

How we get you a number

A fifteen minute call

Seat count, what you run, what is currently broken. Free.

A scoping session

We look at your environment properly and confirm which band actually fits. Free.

A fixed proposal

One monthly number, the onboarding fee, the term options and the scope, in writing.

Frequently asked questions

How much does managed IT support cost in New Zealand?

Managed IT support in New Zealand starts at $750 a month for a team of up to ten, excluding GST. At OxygenIT there are four bands and the price is set by team size, not by a running headcount charge. For a team of up to ten it is $750 a month on Remote IT Support, $1,200 on Managed IT Support with onsite included, $3,600 on Fully Managed IT with a virtual CIO, and $5,800 on Complete IT with the Microsoft 365 licence and a laptop included. Every band is published on this page for team sizes up to 200 people.

What is the minimum spend for managed IT services?

We price based on a minimum team size of ten, so the entry point is $750 a month on Remote IT Support, excluding GST. A team smaller than ten is welcome and is simply priced as ten, which is why the first band on this page reads 1 to 10 users. Fully Managed IT and Complete IT start higher, at $3,600 and $5,800, because the virtual CIO is a fixed cost that does not get smaller when the team does.

Is onsite support included, or is it charged separately?

On Remote IT Support it is charged separately at $180 an hour. On Managed IT Support and every band above it, onsite is included at one hour per ten users per month. Those hours accumulate for up to six months and you can spend them on project work, not only on support. Anything beyond your banked balance is quoted at the same rate.

Are Microsoft 365 licences included in the price?

Not on Remote IT Support, Managed IT Support or Fully Managed IT. On those bands licences are billed separately and itemised on your invoice. Microsoft 365 Business Premium is included for every user on Complete IT.

What is the difference between managed IT and fully managed IT?

Managed IT Support covers the work: helpdesk, onsite, monitoring, patching, hardware lifecycle and quarterly reporting. Fully Managed IT adds the thinking, in the form of a virtual CIO who owns your technology roadmap, your IT budget and your board level reporting. That vCIO is a fixed cost, which is why Fully Managed IT starts at $3,600 a month rather than scaling down with a small team. If you already have someone internal doing that work, the vCIO becomes their peer, there to help guide and counterbalance the decisions. It never hurts to have a second pair of eyes or a second opinion.

Is there a setup or onboarding fee for managed IT?

Yes, and it is published rather than sprung on you. Onboarding is one month's fee on Remote IT Support and Managed IT Support, and two months' fee on Fully Managed IT and Complete IT. For a team of ten that is $750, $1,200, $7,200 and $11,600 respectively, excluding GST. The timeframe matches the fee: about a month on the first two bands and about two months on the top two, because the virtual CIO baseline has to be built and, on Complete IT, licences and hardware have to be ordered before anything goes live.

What do you charge for IT project work?

Project work starts at $1,440 a day and can reach $3,000 a day where third party specialists are involved, excluding GST. On Managed IT Support and above your banked onsite hours are used first. We only take on the work we are genuinely the most efficient at, because ten days at $2,000 for the right result costs you less than twenty days at $1,440 for an average one.

Does the price go up during the contract?

Your band price is fixed for the term you sign. On Complete IT the whole fee is locked for the full 36 months, including the Microsoft licence component, so a Microsoft price rise during your term is our cost rather than yours. On the other bands, licences are billed separately and do move with Microsoft pricing.

What happens if my staff numbers change?

Your price is set by the band your team sits in, so hiring within a band changes nothing. Cross into the next band and you move to that band's price from the following quarter, and the same applies in reverse, down to the ten user floor. Complete IT works differently, because the hardware is financed against a fixed term, so it carries a committed minimum seat count that can rise but cannot fall during the 36 months.

How do I get out if it is not working?

Three answers, in order. In the first 90 days you get your money back for any reason you like, and not happy is the whole test. After that there is a fee-free break at nine months on 90 days notice, on every band. And on Managed IT Support and above you get documentation you own, including an exit pack, so a new provider can pick it up without starting from scratch. On Complete IT the break works the same way, but the hardware and the software licences are inside your monthly price and we have already committed to them, so those run to the end of the 36 month term. Most providers make leaving expensive, because a client who cannot leave does not have to be kept happy. We would rather earn month ten than enforce it.

You already have the price. Fifteen minutes decides the band.

Tell us your seat count and we will confirm what each band costs, and which one we think you actually need. Fifteen minutes, no obligation, and we will say so if you are better off on the cheaper band. If we get it wrong, you have 90 days to take your money back.

See if we are a fit or call 0800 242 206 See if we are a fit15 minutes, no obligation