Managed IT services pricing in New Zealand

Managed IT support in New Zealand starts at $750 a month for a team of up to ten on Remote IT Support, excluding GST. OxygenIT publishes four bands priced by team size. For a team of up to ten the 36 month prices are $750 on Remote IT Support, $1,200 on Managed IT Support, $3,600 on Fully Managed IT, and $5,800 on Complete IT. The full table on this page runs to 200 users. Priced at August 2026. How to read a quote is on the managed IT cost guide, and every published price is on the pricing hub.

We price a team smaller than ten as ten, so the minimum spend is $750 a month on Remote IT Support, excluding GST. That is why the first row reads 1 to 10 users. Fully Managed IT and Complete IT start higher, at $3,600 and $5,800, because the virtual CIO is a fixed cost that does not shrink with the team. The rows are in the band price tables.

On Remote IT Support, onsite is not included. It is $180 an hour, half hour minimum, plus travel. On Managed IT Support and every band above it, onsite is included at one hour per ten users per month. Those hours bank for six months and can be spent on project work. Past the banked balance, overage is $180 an hour. What the service covers day to day is on IT support services.

Not on Remote IT Support, Managed IT Support or Fully Managed IT. On those bands Microsoft 365 licences are billed separately. Microsoft 365 Business Premium is included on Complete IT. Hardware is included on Complete IT only. SMB1001 pricing is a separate product, from $525 a month fully managed, and it is not inside these bands.

Managed IT Support is the operational band: remote helpdesk, the onsite allowance, monitoring, patching, a named engineer, hardware lifecycle planning and a quarterly report. Fully Managed IT adds a virtual CIO who owns the roadmap, the IT budget and board-level reporting. The virtual CIO is a fixed cost, which is why Fully Managed IT starts at $3,600 a month for a team of up to ten rather than $1,200. A longer selection test is on how to choose an MSP.

Yes. Onboarding is one month of the band fee on Remote IT Support and Managed IT Support, and two months of the band fee on Fully Managed IT and Complete IT. For a team of ten that is $750, $1,200, $7,200 and $11,600, excluding GST. The timeframe matches the fee: about one month on the first two bands and about two months on the top two. How those fees sit in a quote is on the managed IT cost guide.

Project work starts at $1,440 a day and can reach $3,000 a day where third party specialists are involved, excluding GST. On Managed IT Support and above, banked onsite hours are used first. Published prices sit on the pricing hub.

The band price is fixed for the term you sign. On Complete IT the whole fee is locked for the 36 months, including the Microsoft licence component, so a Microsoft price rise during the term is our cost. On the other bands, licences are billed separately and move with Microsoft pricing. The 36 month cells are in the band price tables.

Your price follows the band your user count sits in. Hiring inside a band changes nothing. Cross into the next band and you move to the published price for that band from the following quarter, and the same applies in reverse, down to the ten user floor. Complete IT carries a committed minimum user count that can rise but cannot fall during the 36 months, because the hardware is financed. There is no separate per-user charge and no headcount reconciliation inside a band.

In the first 90 days you get your money back for any reason. You do not need to give a reason. After that there is a fee-free break at nine months on 90 days notice, on every band. On Complete IT the service can stop, and the hardware and the Microsoft licences still run to the end of the 36 month term. We would rather earn month ten than enforce it. Response targets are on the published SLA. To talk it through, book a 15 minute scoping call.