Managed IT services
Managed IT services for NZ businesses of 20 to 200 staff
OxygenIT runs managed IT for New Zealand businesses of 20 to 200 staff from Christchurch: helpdesk, security, Microsoft 365 and IT planning, with the services below. Pricing is four bands set by team size, from $750 a month for a team of up to ten, and the band price is the price. Priced at August 2026, NZD excluding GST.
Our New Zealand team works 8.00am to 5.00pm Monday to Friday, excluding NZ public holidays, with engineers in Auckland, Wellington and Christchurch. After-hours cover is a paid add-on from $600 a month for a team of up to ten, handled by our team in the United Kingdom, and early morning before 8.00am is uncovered. We would rather tell you that now than after you sign.
Or call 0800 242 206
What managed IT from OxygenIT includes
Every band starts with the same four things. The higher bands add onsite time, security tooling and planning. The full inclusions by band are on the managed IT services pricing page.
1. Unlimited remote helpdesk
A real engineer answers the support line, 0800 101 095, in under 11 seconds on average. Unlimited tickets during staffed hours, with no per-ticket charge and no per-user charge on top of the band.
2. Monitoring, patching and antivirus
Servers, laptops and Microsoft 365 are monitored, patches are tested before they go out, and every device runs managed antivirus. Backups are monitored and restore-tested, because a backup nobody has restored from is not a backup.
3. Microsoft 365 and user admin
Tenant management, staff onboarding and offboarding, licence changes and multi-factor authentication. Microsoft licences are billed separately, at a published 23 percent margin.
4. Published response targets
A full outage (P1) is responded to in 15 minutes with a 2 hour resolution target. P2 is 25 minutes and 4 hours, P3 is 30 minutes and 6 hours. They are in the contract and reported on monthly. See the published SLA.
Onsite time is included from Managed IT Support up, at one hour per ten users a month, banked for six months and spendable on projects. On Remote IT Support it is $180 an hour, half hour minimum, plus travel.
Priced by team size
The four bands, for a team of up to ten
Find your team size on the pricing page, read across, and that is the monthly price. There is no headcount reconciliation inside the band. Priced at August 2026, NZD excluding GST, on a 36 month term.
Remote IT Support, $750 a month
Unlimited remote helpdesk, Microsoft 365 management, onboarding and offboarding, monitoring, patching and antivirus. Onsite is charged, and there is no virtual CIO.
Managed IT Support, $1,200 a month
Everything in Remote, plus onsite time included at one hour per ten users a month, banked for six months, a named engineer on a scheduled day, hardware lifecycle planning and a quarterly written report.
Fully Managed IT, $3,600 a month
Everything in Managed, plus a virtual CIO who owns the roadmap, the IT budget and board-level reporting, and a documentation and exit pack. The virtual CIO is a fixed cost, which is why this band starts at $3,600 rather than $1,200.
Complete IT, $5,800 a month
Everything in Fully Managed, plus Microsoft 365 Business Premium licences and end user hardware (Hardware as a Service) inside the monthly price.
Almost no New Zealand MSP publishes a full band table. Ask any provider you are talking to for the same rows in writing, and see what comes back. If you want the explainer rather than the matrix, read what managed IT services cost in New Zealand.
The terms, stated plainly
- 90 day money back guarantee. If you are not happy in the first 90 days, you get your money back, onboarding included. You do not need to give a reason.
- 36 month agreement, with a fee-free break at nine months on 90 days notice. The longest you can be committed to us against your will is 12 months, not 36. On Complete IT, hardware and software licences run to the end of the term.
- Staffed hours are 8.00am to 5.00pm, Monday to Friday, excluding New Zealand public holidays. We are not 24/7, and we will not tell you we are. After-hours cover is a paid add-on.
- Certified, and audited. OxygenIT is ISO 27001 and ISO 42001 certified (as at May 2026), both independently audited. Every client holds SMB1001 at Bronze or above.
Where our office is
Managed IT services in Christchurch
Our office is at 7 Horner Street, Papanui, Christchurch. These eight service pages were written for Christchurch businesses and describe each service as we run it from there. Clients in Auckland, Wellington and the rest of New Zealand get the same services, delivered remotely by the same team.
IT helpdesk and support, Christchurch
The support line, the ticket process and the published response targets.
Remote support, Christchurch
What is fixed remotely, how fast, and when an engineer comes to you instead.
Co-managed IT services, Christchurch
For businesses with their own IT person who need cover, depth and a second pair of hands.
Service desk as a platform, Christchurch
Our ticketing, monitoring and reporting platform, run for your internal team.
Virtual CIO services
IT planning and budgeting at $2,000 a day. The rate is the same from 20 staff to 200; what changes is the number of days.
Technical business review
The scheduled review of risk, performance and spend, written down and handed to you.
Technology alignment process
How your systems are measured against a standard, and what gets fixed first.
Robotic process automation, Christchurch
Automating the repetitive work in Microsoft 365, with the process mapped first.
How to judge any managed IT provider, including us
Four questions. A good provider answers all four in writing before you sign.
- What is the contracted response time for a full outage? Ours is 15 minutes to respond and 2 hours to resolve, in the contract.
- What does it cost for a team my size? Ours is published for every team size up to 200. The band price is the price.
- What hours are you actually staffed, and who covers the rest? Ours are 8.00am to 5.00pm Monday to Friday. After-hours is a paid add-on from the United Kingdom.
- What happens if I want to leave? Ours is 90 days money back, then a fee-free break at nine months.
If you are weighing managed IT against calling someone when things break, read managed IT versus break-fix. If you are comparing Christchurch providers, the IT services Christchurch comparison sets out what to ask each one.
Managed IT services, common questions
What are managed IT services?
Managed IT services are a fixed monthly agreement where a provider takes responsibility for running your IT: the helpdesk your staff call, monitoring and patching of your servers and devices, antivirus, backups, Microsoft 365 administration, and the planning behind it. At OxygenIT the agreement carries published response targets and a published price by team size. See the pricing page for the four bands.
How much do managed IT services cost in New Zealand?
At OxygenIT, from $750 a month for a team of up to ten on Remote IT Support, $1,200 on Managed IT Support, $3,600 on Fully Managed IT and $5,800 on Complete IT. The price rises by band as the team grows, and every team size up to 200 is published. Priced at August 2026, NZD excluding GST. The explainer is at managed IT services cost in NZ.
Which managed IT providers are best for businesses in New Zealand?
The best provider for a 20 to 200 staff business is the one that will put four things in writing: the contracted response time for a full outage, the monthly price for your team size, the hours it is actually staffed, and what it costs to leave. OxygenIT publishes all four: 15 minutes to respond to a P1 and 2 hours to resolve, band prices from $750 a month, 8.00am to 5.00pm Monday to Friday, and a 90 day money back guarantee with a fee-free break at nine months. Ask any provider you are comparing for the same four answers, and see what comes back.
Do you offer co-managed IT alongside an internal IT person?
Yes. Co-managed IT gives your internal IT person our helpdesk, monitoring and security tooling, and cover when they are away.
Do you support businesses outside Christchurch?
Yes. The New Zealand team has engineers in Auckland, Wellington and Christchurch, and most work is done remotely wherever you are. Onsite time is included from Managed IT Support up, at one hour per ten users a month.
How fast is your support response?
The support line, 0800 101 095, is answered by a person in under 11 seconds on average. A full outage is responded to in 15 minutes with a 2 hour resolution target, during staffed hours. The full table of targets is in the published SLA.
Does OxygenIT provide 24/7 IT support?
No. We are staffed 8.00am to 5.00pm Monday to Friday, excluding New Zealand public holidays. Monitoring runs around the clock, but a person answering the phone does not. After-hours cover is a paid add-on from our team in the United Kingdom, and there is a genuine gap between the two. We would rather tell you that than sell you something we do not do.
Fifteen minutes with the founder
Tim Clarkson founded OxygenIT in 2005. The first call is 15 minutes, with him, to work out whether we are the right fit for your business. If we are not, he will say so.
Or call 0800 242 206
