Wellington
Managed IT support in Wellington, built for 20 to 200 staff
You want a help desk that a real person answers, for a Wellington business of about 20 to 200 staff.
OxygenIT provides managed IT support and help desk cover for Wellington small businesses of about 20 to 200 staff. We are one New Zealand team with engineers in Auckland, Wellington and Christchurch. Managed IT is priced in four bands by team size. Support runs 8.00am to 5.00pm Monday to Friday, excluding New Zealand public holidays.
Wellington support is staffed 8.00am to 5.00pm Monday to Friday, excluding New Zealand public holidays. After-hours cover is an optional add-on, handled by our team in the United Kingdom, and there is a genuine gap in it. The hours, the gap and the price are set out on the managed IT pricing page.
The four bands, and what each one includes, are on the managed IT services pricing page.
Photo: Yulin Wang, Unsplash
How OxygenIT covers Wellington
Engineers on the New Zealand team work in Auckland, Wellington and Christchurch. Wellington coverage is that team, during the staffed hours above. It is not a separate company, and it does not have its own phone number.
This page does not add a street address. Use the contact details already in the footer. A second address here would be a guess, and we will not print one.
- 8.00am to 5.00pm Monday to Friday support, excluding New Zealand public holidays
- Under 11 seconds average answer on the support line, 0800 101 095
- Auckland, Wellington, Christchurch engineers on one New Zealand team
Help desk means a person on that team has picked up your ticket, understood what is broken, and told you what happens next. That is the work during published business hours.
An automated email that only confirms receipt is not a response. The published response and resolution targets sit on the pricing page. This page does not repeat them.
Onsite in Wellington follows the plan you are on. We do not promise a same-day visit, or a travel time we have not measured. City pages for the rest of the country are listed on areas we serve.
What sits inside managed IT
Owner view only. Day-to-day scope is on IT support services. Every published OxygenIT price sits on the pricing hub.
- Unlimited remote helpdesk during business hours.
- Patching, tested before it is deployed.
- Backup monitoring with restore testing, because a backup nobody has restored from is not a backup.
- A security baseline that deepens as you move up the four bands.
The four bands are Remote IT Support, Managed IT Support, Fully Managed IT, and Complete IT. The band price is the price. There is no separate per-user charge, and no headcount reconciliation inside the band.
A team smaller than ten is priced as a team of ten. The figure for that band is on the pricing page, not on this one.
Onsite on Remote IT Support is chargeable, while Managed IT Support and above includes an onsite allowance under the published terms.
Every band is a 36 month term, with a fee-free break at nine months on 90 days notice. The first 90 days are money back, and you do not need to give a reason. On Complete IT, hardware and software licences still run to the end of that term if the service stops.
How to compare IT support quotes fairly
If you are shortlisting IT companies for a Wellington small business, put every quote through the same five checks, including ours. This page is the offer. It is not a directory. What a monthly fee often leaves out is set out on what managed IT costs in New Zealand.
- Is the monthly fee a team-size band, or a per-user rate that moves with headcount?
- Are response and resolution targets published in writing?
- Which hours are actually staffed?
- What is included for onsite, and what is extra?
- What are the exit terms: notice, break points, and what happens to licences and hardware?
Ask any provider you are talking to for the same five rows in writing, and see what comes back.
The support line, 0800 101 095, is answered in under 11 seconds on average. That claim is for the support line only. Sales and enquiries use 0800 242 206, with no response-time claim.
Frequently asked questions
Does OxygenIT support small businesses in Wellington?
Yes. Managed IT and help desk cover for a Wellington small business of about 20 to 200 staff comes from the New Zealand team, with engineers in Auckland, Wellington and Christchurch. A person on that team handles the help desk during published business hours. Other cities are listed on areas we serve. What the help desk includes is on IT support services.
How is managed IT priced for a team of about 20 people?
Your team size picks the published band. The band price is the price. It is not a rate per user, and hiring inside the band does not change the fee. A team of about 20 people is not quoted as a rate times headcount. Read the row on managed IT services pricing, or the same model on what managed IT costs in New Zealand.
What are your support hours?
Business hours are 8.00am to 5.00pm, Monday to Friday, excluding New Zealand public holidays. After-hours cover is an optional add-on, handled by our team in the United Kingdom, and there is a genuine gap in it. The hours, the gap and the price are set out on the managed IT pricing page. How the help desk runs is on IT support services. Use the Book a call button to talk it through.
Is onsite IT support included in Wellington?
It depends on the band, not on the city. Onsite on Remote IT Support is chargeable. Managed IT Support and above includes an onsite allowance. Wellington does not get a different rule. We will not promise a same-day visit. The allowance, and what is extra, is on managed IT services pricing. Day-to-day scope is on IT support services.
How do we get a fixed monthly number for our Wellington business?
Share your team size, your sites, and the systems you already run. You get one monthly band, the term, and the scope in writing. If you want the table first, use managed IT services pricing. Use the Book a call button to talk it through.
Book a scoping call for Wellington
15 minutes is enough to match your team size to a published band. If you are not ready to book, the pricing page is the other door.
Call 0800 242 206 for sales and enquiries. No answer-time claim sits on that line.
Existing clients: support is 0800 101 095 (under 11 seconds on average). Sales enquiries stay on 0800 242 206.
