Pricing in New Zealand
Managed IT services pricing in New Zealand
Remote IT Support starts at $750 a month for a team of up to ten. Four bands, priced by team size, published to 200 users.
Almost no New Zealand MSP publishes a full band table. Ask any provider you are talking to for the same rows in writing, and see what comes back.
See the related cost guide if you want the explainer rather than the full matrix.
Remote IT Support, the package that leads
Remote IT Support is the entry package. The other three bands are in the tables below.
Remote IT Support
$750
a month, for a team of up to ten, on a 36 month term
What is in
- Unlimited remote helpdesk during business hours
- Microsoft 365 tenant management
- Staff onboarding and offboarding
- Monitoring, patching and antivirus
- 15 minute response on a critical outage
What is out
- Onsite is not included. It is $180 an hour, half hour minimum, plus travel.
- No virtual CIO.
- Microsoft licences are billed separately.
- After-hours cover is a paid add-on.
What it costs for a team your size
Find your team size, read across, and that is the monthly price. There is no separate per-user charge, and no headcount reconciliation inside the band. The band price is the price.
| Team size | Remote IT Support | Managed IT Support | Fully Managed IT | Complete IT |
|---|---|---|---|---|
| 1 to 10 users | $750 | $1,200 | $3,600 | $5,800 |
| 11 to 25 users | $1,875 | $3,000 | $4,500 | $10,000 |
| 26 to 37 users | $2,775 | $4,440 | $6,660 | $14,800 |
| 38 to 49 users | $3,675 | $5,880 | $8,820 | $19,600 |
| 50 to 75 users | $5,625 | $9,000 | $13,500 | $30,000 |
| 76 to 100 users | $7,500 | $12,000 | $18,000 | $40,000 |
| 101 to 150 users | $11,250 | $18,000 | $27,000 | $60,000 |
| 151 to 200 users | $15,000 | $24,000 | $36,000 | $80,000 |
Priced at August 2026, NZD excluding GST. This table is the 36 month price. The first 90 days are money back, no reason required. There is a fee-free break at nine months on 90 days notice. On Complete IT, hardware and Microsoft licences run to the end of the 36 month term even if the service stops.
A team smaller than ten is priced as ten.
Above 200 users, the next step is a Co-Managed IT conversation. We do not publish a band price past 200, and this page does not invent one.
Teams of up to ten can also choose a 12 or 24 month term, priced in the terms section below. The 36 month price is the price.
Our support line, 0800 101 095, was answered in under 11 seconds on average in Q4 2025. Client retention was 98 percent across our Canterbury clients from 2022 to 2025, from our AutoTask records.
A worked example, 25 people in Christchurch
A 25 person firm sits in the 11 to 25 user band. On Managed IT Support that is $3,000 a month, so $36,000 a year. On that band Microsoft licences are billed on top.
The 11 to 25 user band includes 2.5 hours of onsite support a month. Banked over six months that is 15 hours, worth $2,700 at the $180 onsite rate, and you can spend it on project work.
The same firm on Complete IT pays $10,000 a month. That covers 25 Microsoft 365 Business Premium licences, 25 laptops and the virtual CIO.
Priced at August 2026, NZD excluding GST, on the 36 month term. Every band for a team of 25 is in the 11 to 25 row of the table above.
What is included by band
Owner-level view, aligned with the published inclusions. Day-to-day coverage is on IT support services.
| What you get | Remote IT Support | Managed IT Support | Fully Managed IT | Complete IT |
|---|---|---|---|---|
| Remote helpdesk, business hours | Included | Included | Included | Included |
| Microsoft 365 tenant management | Included | Included | Included | Included |
| Onboarding and offboarding | Included | Included | Included | Included |
| Monitoring, patching, antivirus | Included | Included | Included | Included |
| Onsite attendance, NZ business hours | $180 an hour, half hour minimum, plus travel | Included, fixed hours by team size (see below). Hours bank for six months. Extra time $180 an hour. | Included, fixed hours by team size (see below). Hours bank for six months. Extra time $180 an hour. | Included, fixed hours by team size (see below). Hours bank for six months. Extra time $180 an hour. |
| Named engineer, scheduled day | No | Included | Included | Included |
| Hardware lifecycle planning | No | Included | Included | Included |
| Quarterly written report | No | Included | Included | Included |
| Documentation and exit pack | No | 36 month terms | 36 month terms | Included |
| Projects | Quoted | Banked hours, then quoted | Banked hours, then quoted | Banked hours, then quoted |
| Virtual CIO and roadmap | No | No | Included | Included |
| Microsoft 365 licences | Billed separately | Billed separately | Billed separately | Business Premium included |
| End user hardware | No | No | No | Included, Hardware as a Service |
| After-hours cover | Add-on from $600 a month for up to ten | Add-on from $600 a month for up to ten | Add-on from $600 a month for up to ten | Add-on from $600 a month for up to ten |
| Team size | Included onsite hours a month |
|---|---|
| 1 to 10 users | 1 hour |
| 11 to 25 users | 2.5 hours |
| 26 to 37 users | 3.5 hours |
| 38 to 49 users | 5 hours |
| 50 to 75 users | 7.5 hours |
| 76 to 100 users | 10 hours |
| 101 to 150 users | 15 hours |
| 151 to 200 users | 20 hours |
These hours apply on Managed IT Support, Fully Managed IT and Complete IT. All hours are per month and bank for six months. Extra time is $180 an hour. Remote IT Support does not include onsite time.
Hardware carries a margin of 23 percent. Microsoft licences carry a margin of 23 percent. We publish the percentage only.
SMB1001 is not inside any of these bands. It is a separate product, from $525 a month fully managed. See SMB1001 pricing.
Onboarding fee for a team of ten
Onboarding for a team of ten, from the published onboarding table:
| Band | One-off onboarding fee | Fee for a team of ten |
|---|---|---|
| Remote IT Support | One month of the band fee | $750 |
| Managed IT Support | One month of the band fee | $1,200 |
| Fully Managed IT | Two months of the band fee | $7,200 |
| Complete IT | Two months of the band fee | $11,600 |
Why our licence margin and project day rates are set where they are
Hardware and Microsoft licences both carry a 23 percent margin. We publish it because you would work it out anyway, and because the licence margin is where a large part of your support cost lives. Every licence is another identity, mailbox, device and set of policies to keep working. Someone with only a basic mailbox generates a fraction of the work of someone on Business Premium with Intune, Defender and conditional access, and the margin pays for that difference. Licences are itemised on your invoice on every band except Complete IT, where they sit inside the fixed fee.
Project work runs from $1,440 a day to $3,000 a day where third party specialists are involved, priced at August 2026, NZD excluding GST. We only take on project work we are the most efficient at, and we will tell you when that is not us. Ten days at $2,000 for the right result costs you less than twenty days at $1,440 for an average one.
Twelve, twenty four or thirty six months
Teams of up to ten can choose a shorter term. Twenty four months costs ten percent more and twelve months costs twenty percent more, because on a shorter term we buy licences, tooling and backup at monthly rates. For a team of up to ten, Remote IT Support is $825 a month on 24 months or $900 on 12, Managed IT Support is $1,320 or $1,440, and Fully Managed IT is $3,960 or $4,320. Complete IT is 36 months only. Priced at August 2026, NZD excluding GST.
Response and resolution targets on every band
Every band carries the same published targets: a critical outage is responded to in 15 minutes, with a 2 hour resolution target, within business hours. Every priority, and how each target is measured, is on our IT support services page.
How to read a managed IT quote fairly
Industry quotes often arrive as a per-user headline. That is a habit of the market. It is not how OxygenIT prices. A band set by team size is not comparable to a naked per-user number, and we do not charge per user or per seat.
A per-user quote usually leaves at least some of this out:
- Security stack depth
- Onboarding and documentation
- After-hours cover
- Onsite attendance and travel
- Microsoft licences and hardware
- Project work outside the monthly scope
- Exit terms, notice, and who owns the documentation
Ask any provider for the same four band rows in writing, and see what comes back. How to read the quote is on the managed IT cost guide. A longer test is on how to choose an MSP, and the break-fix comparison is on managed IT vs break-fix.
Hours, after-hours, and who we are not for
Business hours are 8.00am to 5.00pm, Monday to Friday, excluding New Zealand public holidays. In the evening, calls go to an unstaffed after-hours line, and we respond within an hour. Our team in the United Kingdom then covers the New Zealand night. Early morning, before 8.00am, is uncovered.
After-hours support is a paid add-on, from $600 a month for a team of up to ten. Response targets, including what response actually means, are on the published SLA.
OxygenIT is built for New Zealand businesses of about 20 to 200 staff, with a New Zealand team in Auckland, Wellington and Christchurch. A team smaller than ten is priced as ten. Residential support is not a fit.
Managed IT services pricing: questions before you choose
Managed IT services pricing at OxygenIT uses four service bands priced by team size: Remote IT Support, Managed IT Support, Fully Managed IT and Complete IT. Inclusions vary by band. Exclusions and paid additions are stated separately. Read the published tables, then request a written proposal for your team, systems and required scope.
Tell us what you need covered and request a written proposal.
How does managed IT band pricing change with team size?
OxygenIT prices managed IT in bands set by team size. Match your team to the published row and service level, then ask how a move between bands affects your agreement. Hiring within a band does not create a separate headcount charge. Read the managed IT pricing tables and confirm the applicable terms in writing.
What is included in managed IT support services?
The published bands include remote helpdesk during business hours, Microsoft 365 administration, staff onboarding and offboarding, monitoring, patching and antivirus. Onsite allowances, strategic advice, hardware and licence inclusions differ by service level. Check the band inclusions against your written scope. A managed support agreement does not automatically include every project or subscription.
What adds to the total cost of managed IT services?
Your total commitment can include onboarding, licences, hardware, project work, onsite charges and paid after-hours support beyond the recurring band fee. Which items apply depends on the service level and agreed scope. Compare the published inclusions and exclusions with your proposal. A monthly figure alone does not describe the full cost.
Which support hours are included and what costs extra after hours?
OxygenIT support hours are 8.00am to 5.00pm Mon to Fri, excluding New Zealand public holidays. After-hours support is a paid add-on, with scope and availability agreed separately. Ask for the hours and charges in writing before relying on additional coverage. Read the published support terms alongside your agreement.
Tell us what you need covered and request a written proposal.
You already have the published bands
You already have the published bands. Fifteen minutes decides which one fits.
See the related cost guide. The same bands are also on the pricing hub.
Existing clients: support is 0800 101 095, answered in under 11 seconds on average. Sales and enquiries stay on 0800 242 206.
