Cost in New Zealand
Managed IT support services: what changes your NZ cost
Managed IT support services cover agreed ongoing technology work for a recurring fee. OxygenIT prices that work in bands by team size. Your total can also include onboarding, licences, projects and paid after-hours support. Use the published pricing page to compare inclusions and request a written scope before treating a monthly figure as your budget.
Tell us what you need covered and request a written proposal.
Start with the recurring band
Find your team size and service level on managed IT services pricing. The band price is the price. Ask how team changes affect your agreement and which systems are included. Compare the same scope. A cheaper figure can leave out work you need.
Separate ongoing support from additions
List onboarding, licences, hardware and projects alongside the monthly fee. Confirm which onsite work is included and which is chargeable. After-hours support is a paid add-on. Use the pricing hub to find published figures. Ask for the applicable date, NZD currency and GST treatment in your proposal.
Agree responsibilities and exclusions
Check who manages accounts, patching, backups and staff changes. Read IT support services for the overview. Ask which applications or tasks you remain responsible for and what needs separate approval. Confirm who maintains the documentation when you leave.
Compare support hours and terms
Support hours are 8.00am to 5.00pm Mon to Fri, excluding New Zealand public holidays. Agree paid after-hours coverage separately. Read the remote support guide to check access and onsite limits. Include response targets, notice conditions and exclusions in your written comparison.
Frequently asked questions
How does managed IT band pricing change with team size?
OxygenIT prices managed IT in bands set by team size. Match your team to the published row and service level, then ask how a move between bands affects your agreement. Hiring within a band does not create a separate headcount charge. Read the managed IT pricing tables and confirm the applicable terms in writing.
What is included in managed IT support services?
The published bands include remote helpdesk during business hours, Microsoft 365 administration, staff onboarding and offboarding, monitoring, patching and antivirus. Onsite allowances, strategic advice, hardware and licence inclusions differ by service level. Check the band inclusions against your written scope. A managed support agreement does not automatically include every project or subscription.
What adds to the total cost of managed IT services?
Your total commitment can include onboarding, licences, hardware, project work, onsite charges and paid after-hours support beyond the recurring band fee. Which items apply depends on the service level and agreed scope. Compare the published inclusions and exclusions with your proposal. A monthly figure alone does not describe the full cost.
Which support hours are included and what costs extra after hours?
OxygenIT support hours are 8.00am to 5.00pm Mon to Fri, excluding New Zealand public holidays. After-hours support is a paid add-on, with scope and availability agreed separately. Ask for the hours and charges in writing before relying on additional coverage. Read the published support terms alongside your agreement.
Tell us what you need covered and request a written proposal. Book a discovery call
