Service Desk as a Platform (SDaaP)

Transform your Christchurch IT service desk with our AI-powered SDaaP platform, moving beyond basic IT support to drive real business growth and efficiency.

Stuck with an inefficient IT service desk? Boost your business with SDaaP

Struggling with an inefficient IT service desk? Our Service Desk as a Platform (SDaaP) streamlines IT support, cutting wait times and resolving issues fast for Christchurch businesses.

What is Service Desk as a Platform?

An IT service desk is the strategic heart of your IT support, going beyond a traditional help desk that just fixes what's broken. Our Service Desk as a Platform (SDaaP) is a proactive approach.

It uses AI automation to manage incidents, streamline workflows, and boost operational efficiency. By automating routine IT tasks, it frees your team to focus on strategic objectives, not just firefighting.

Meet OxygenIT’s smart IT service desk solution‍

Our smart IT service desk solution fosters seamless collaboration between your team, vendors, and experts—boosting end-user satisfaction beyond a simple ticketing system.

We manage incidents, track IT assets, and use AI to accelerate resolutions, saving you time and money while prioritising efficiency.

Using AI, we swiftly analyse and resolve tasks needing specialist IT support, empowering strategic decision-making and maximising your time's value.

What you get with OxygenIT's SDaaP

OxygenIT’s SDaaP enhances your IT service desk with AI automation to optimise workflows and boost efficiency. Key benefits include:

• Cost Efficiency: Automating support ticket processing redirects 50-70% of tasks to more economical administrative resources.
• Business Efficiency and Productivity: Our platform maximises your IT service desk ROI with robust incident and asset management capabilities.
• 24/7 Automated Ticket Processing: AI-powered virtual employees swiftly analyse and allocate IT support issues, minimising disruption to business operations.
• Supercharged Multitasking: Efficiently manage multiple tickets simultaneously, optimising workflow productivity.
• Audit Logs and Ticket Notes: Comprehensive audit logs and notes enhance ticketing accuracy, ensuring a single source of truth for all interactions.
• Seamless Systems Integration: Our platform connects with your existing tools, creating a unified IT service desk experience without disruption.
• Comprehensive Oversight and Reporting: Gain full control with monitoring and reporting capabilities, tracking improvements in response times and reducing open tickets.
• Faster Service: Instant processing of support tickets speeds up resolution for minor IT tasks, enabling faster responses to complex issues.
• Enhanced Satisfaction: Improve employee satisfaction with quicker support responses and efficient issue resolution.‍
• Focus on Core Tasks: Prioritise strategic endeavors by delegating routine tasks to our automated IT service desk.

How we make it happen‍

• AI-Powered Ticket Triage: Our AI-driven triage system revolutionises ticket handling with flexible rules aligned to your operational needs. It learns from every resolved issue to continuously enhance its capabilities in managing IT support requests.‍
• 40+ Common IT Tasks Automated: We’ve identified and automated a comprehensive array of 40+ pre-built automations for your convenience, streamlining efficiency from day one. ‍
• Proactive Partnership & Reviews: Your dedicated Technical Account Manager (TAM) provides quarterly reviews with strategic insights, aligning your IT service desk with future business goals.

Why choose OxygenIT for your IT Service Desk?

Why settle for an average IT service desk? As your Christchurch IT partner, we deliver proactive guidance and forward-thinking strategies that drive real results. Our 98% client retention and under 15-minute response times speak for themselves.

Since 2005, we've offered traditional managed IT services. The AI tools in our SDaaP streamline our IT support operations. We focus on being a proactive IT partner, distinct from break/fix MSPs, maintaining long-term client relationships.

As your strategic IT partner, we ensure a tangible return on your investment through proven efficiency gains, robust compliance, and proactive risk mitigation.

Client testimonials

Hear from some of our amazing clients:

• "Without a doubt, OxygenIT’s service proves to be highly scalable and consistently high performing, providing significant assistance in maintaining the seamless operation of our business." - Hilary Armstrong, Office Manager, Blueprint Media
• "OxygenIT have looked after our IT services for the past 12 years. The fast response and personalised approach is great, they understand us as a business, and we can’t recommend OxygenIT’s services enough." - Gary Sheridan, Philip Wareing Group Limited

Ready to upgrade your service desk experience?

Ready to upgrade your Christchurch IT service desk experience? Contact us now to discover how our AI-powered platform can transform your business operations.

Take control of your technology and get the proactive IT support you deserve.

Frequently Asked Questions About Our IT Service Desk

What does an IT service desk do?

An IT service desk is your central point for IT support, managing incidents, service requests, and proactive IT operations to ensure smooth business continuity.

How is an IT service desk different from a help desk?

A help desk reacts to problems, while an IT service desk offers proactive, strategic IT service management that aligns with business goals to prevent issues.

How quickly will my team get a response?

Our IT service desk response time is under 15 minutes, ensuring fast, reliable support that minimises costly downtime and keeps your business running smoothly.

How does your IT service desk integrate with our existing systems?

Our SDaaP IT service desk integrates seamlessly with your existing tools, unifying IT support into a single, efficient platform for smooth operations.

What is the cost of an IT service desk?

The cost of our IT service desk depends on your specific business needs. We create tailored plans to provide a clear return on investment by increasing efficiency and reducing downtime.