Service Level Agreements

Bronze SLA

5 Hours Onsite / Remote Support

$550.00

per month

5 Hours per month remote & onsite support.


24/7 monitoring.


8:30am – 5:00pm Monday – Friday 4 hour support response. Excludes public holidays

Silver SLA

10 Hours Onsite / Remote Support

$1,300.00

per month

10 Hours per month remote & onsite support.


24/7 monitoring.


7:00am – 7:00pm Monday – Friday 4 hour support response. Excludes public holidays.


Monthly SLA report on work carried out.


Bi-monthly meetings (on request)

Gold SLA

30 Hours Onsite / Remote Support

$2,900.00

per month

30 Hours per month remote & onsite support.


24/7 monitoring.


24/7 Support. 1 Hour Response. Including Public Holidays


Monthly SLA report on work carried out.


Bi-monthly meetings (on request)

Hosted SLA

We also have SLA options for those who wish to host their infrastructure in our data centres. These agreements are on a per contract basis.

Please contact us if you would like more information on these and are one of our hosted clients or are interested in moving your server into a secure location.

Contact Us

Please fill in the form below for more information or for support. We will reply within 1 business day for general enquires.







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